Baybrook Mall FAQs
GENERAL INFORMATION
Baybrook Mall’s hours are Monday–Thursday from 11AM–8PM, Friday–Saturday from 11AM–9PM, and Sunday from 12PM–6PM.
Baybrook Mall’s phone number is 281.667.9100.
Baybrook Mall’s address is 500 Baybrook Mall Drive, Friendswood, TX 77546.
The exit you take to get to Baybrook Mall is exit 26 or 27 from I-45.
The nearest city to Baybrook Mall is Houston, which is 27 miles away.
Yes, Baybrook Mall supports mall walkers, as they are welcome one hour before the mall opens.
You can find job openings for Baybrook Mall at https://www.baybrookmall.com/en/jobs/, where you will find a list of available positions at the mall with descriptions of the job and its requirements, as well as information on how to apply.
Only service animals are allowed at Baybrook Mall.
Yes, backpacks are allowed at Baybrook Mall.
The parental guidance policy at Baybrook Mall is that parents must stay with children, and all patrons must follow the mall code of conduct.
The smoking policy at Baybrook Mall is that smoking and vaping are prohibited in Baybrook Mall and the Baybrook Lifestyle Center.
Scavenger hunts at Baybrook Mall must follow the mall code of conduct which can be found on the website, and large groups must have mall management approval.
Yes, Baybrook Mall has dozens of hotels within 3 miles of the mall; you can find more information at https://www.hotels.com/de1659460/hotels-near-baybrook-mall-friendswood-united-states-of-america/.
Yes, there are many local attractions in the Baybrook Mall area, including Kemah Boardwalk, NASA Space Center, and Galveston Island; more information is at https://visitbayareahouston.com/.
No, mall gift cards are no longer available for online purchase. However, all previously purchased mall gift cards remain valid and will still be honored. For existing gift cards: • Check your balance: Visit AmexGiftCard.com/Balance or call 1-888-846-4308. • Questions or issues: Call 1-888-846-4308 for assistance. While we no longer have an online gift card program, we encourage you to purchase a gift card from one of our many retailers!
RESTROOMS & LOUNGES
The restrooms at Baybrook Mall are located in the indoor section, inside near Macy’s and the food court, and in the outdoor lifestyle center, near Dillard’s and at the lawn next to Dave & Buster’s.
The family restrooms at Baybrook Mall are located in the indoor section, inside near Macy’s and the food court, and in the outdoor lifestyle center, near Dillard’s and at the lawn next to Dave & Buster’s.
The Baby Care lounges at Baybrook Mall are located in the indoor section at the food court and in the outdoor lifestyle center at the lawn next to Dave & Buster’s.
Yes, there are places dedicated to nursing at Baybrook Mall, as nursing lounges can be found in the enclosed mall food court and the restrooms at the Lawn in the lifestyle center.
The general sitting areas at Baybrook Mall are found throughout the center, including near the department stores and throughout the lifestyle area.
SERVICES
Yes, Baybrook Mall has a children’s play area, as in addition to the large open event Lawn, there is a play area located in the lifestyle center near Zara.
Yes, there are children’s activities at Baybrook Mall, including the play area and seasonal events.
Yes, the designated drop-off or pick-up location for ride share at Baybrook Mall is located on the parking lot side of Dave & Buster’s.
Yes, there is a movie theatre at Baybrook Mall, Star Cinema Grill, which is a dine-in movie theater located in the lifestyle center; please visit their website for additional information at https://www.starcinemagrill.net/movie-theater/baybrook.
Yes, there is a farmers market at Baybrook Mall located in the Parking Lot near Sleep Number & Fidelity Investments.
No, there is not a dog park at Baybrook Mall.
No, there is not a carousel at Baybrook Mall.
No, there are not electric scooters at Baybrook Mall.
Yes, there are massage chairs at Baybrook Mall located near entrance 3 of the enclosed mall, near Abercrombie Kids.
No, gift wrapping services are not available at Baybrook Mall.
The Baybrook Mall Lawn is located in the outdoor lifestyle center near the theater and Dave & Buster’s.
There are no taxi services located at Baybrook Mall.
No, there are no shuttle services available at Baybrook Mall.
Yes, Baybrook Mall offers jump starts; please call Security at 281.488.0435.
The lost vehicle protocol at Baybrook Mall is to please call Security at 281.488.0435.
The towing protocol at Baybrook Mall is to please call Security at 281.488.0435.
Yes, Baybrook Mall has a foreign currency exchange kiosk located in the enclosed mall near Living Spaces.
No, there is not a sales tax return service for international travels at Baybrook Mall.
STORES & DINING OPTIONS
Yes, there is outdoor dining at Baybrook Mall, located at the Lawn in the outdoor lifestyle center.
No, Baybrook Mall does not have options for group dining; please contact restaurants directly for group dining information.
PARKING & VALET
A majority of the parking lot at Baybrook Mall remains free to shoppers, with a small portion designated as Preferred Paid Parking. Preferred Paid Parking is managed through 12 Oaks. For information on parking rates, please visit https://12oaksparking.com/brookfield/. Preferred paid parking is enforced 24 hours a day, seven days a week. Purchase a Preferred Paid Parking space at Baybrook Mall today and 10% of Baybrook Mall’s net proceeds from your parking payment (excludes taxes, platform fees, and fees retained by the parking operator) will be donated to Three Little Pitties Rescue on behalf of Baybrook Mall. For a limited time only. Parking purchases are not tax deductible. To contact or learn more about Three Little Pitties Rescue and its charitable purposes, visit www.threelittlepittiesrescue.org.
If you have any questions regarding paid parking at Baybrook Mall, please email contact@12oaksparking.com or call (678) 973-0348. The Mall Management Office is unable to provide technical support; you must contact the parking operator directly for assistance.
Yes, accessible (handicapped) parking is available on-site at Baybrook Mall and is free of charge for guests displaying a valid state-issued disabled parking placard or license plate. Designated accessible parking spaces are conveniently located near mall entrances to support easy and safe access.
Yes, there is local parking.
Yes, valet parking is available at Baybrook Mall in the lifestyle center between Perry’s Steakhouse and Yard House.
Yes, there are electric vehicle charging stations in the Baybrook Mall parking lots around the property.
No, there is not preferred family parking at Baybrook Mall.
SECURITY
You can contact mall security at Baybrook Mall by calling 281.488.0435; the office is located at the exterior parking lot at loading zone 3, by Living Spaces.
The lost and found at Baybrook Mall is with mall security; please call 281.488.0435 for lost and found.
Yes, Baybrook Mall offers safety escorts; please call Security at 281.488.0435.
No, Baybrook Mall does not offer police assistance; please contact 911 for emergencies.
No, Baybrook Mall does not offer medical assistance; please contact 911 for emergencies.
AMENITIES
No, wheelchairs and/or electric wheelchairs are not available to rent at Baybrook Mall.
Yes, strollers are available to rent at Baybrook Mall at the enclosed mall entrances one and two, near Talbot’s and H&M.
There are no elevators at Baybrook Mall.
No, charging stations are not available at Baybrook Mall.
The ATMs at Baybrook Mall are located at the food court in the enclosed portion of the mall.
No, there is not a FedEx, UPS, or USPS drop off at Baybrook Mall.
Yes, there are bike racks at Baybrook Mall located near entrance one of the enclosed mall and between Dave and Buster’s and the Star Cinema Grill theater.
MALL FEEDBACK
Baybrook Mall’s Mall Management office is located in the enclosed portion of the mall across from American Eagle.
You can submit feedback about Baybrook Mall to baybrookadmin@ggp.com.