You’re a proactive sales consultant, relationship builder, educator, and local community activator. You use your abilities to build local connections and build new relationships from scratch, create engaging experiences to grow sales by building on newly made relationships and converting those potential leads to excited repeat customers. You’ll be trusted to: As a Store Representative, you’ll be our customers’ guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again. Additionally, you’ll demonstrate knowledge of Custom Ink’s merchandise, printing process, and delivery options while working to maintain company standards. You will also participate in proactive outreach by following up on warm leads and cold calling. How you’ll be evaluated: You’ll be responsible for helping shape Custom Ink’s in-store customer experience. Accordingly, the key measures of success will be: You’re ready to work to convert warm leads and cold calls into new and repeat orders Your ability to provide a pre and post-order experience we deem “WOW!” worthy: meaning to you, expectations are just a guideline! You aim to exceed expectations and surprise customers in a good way. You’re able to maintain high levels of accuracy by documenting customer notes quickly and keeping up to date on company offerings and products You’re ready to plan and participate in community events.